These are then linked to our ISO processes and regularly internally and externally audited. KHIPU adhere to best practice information security standards related to the products and services we provide. Information security policies and processes From this point there is an agreed change control process for anything necessary which is under the control of both KHIPU and the customer. It is then circulated with the customer for their feedback and signature. A set of project and technical documentation is then created, based upon the discussion. This will also provide end-users with the opportunity to speak to one of our fully qualified engineers who will discuss all aspects of the of the service and answer any questions that they may have. Initially, we will set up a call to discuss the implementation of your service, what will take place, and any pre-requisites that need to be met. This process is KHIPU’s way of providing an effective service to implement your solution efficiently and to a high standard, in accordance with our ISO accreditations. Costings are available upon request.įor the delivery of the service, KHIPU follows our ‘Project Process’ which has the following primary stages: KHIPU would also assign a technical account manager to every end-user, who would be responsible for ensuring that SLA's are met in the event that end-users call upon the agreed support service. Co-Managed Services “adds/moves/changes/deletes” via end-user Helpdesk tickets are also available.Upgrades / Software Releases (major and minor).Advanced hardware replacement (with or without an engineer).“Pro-Active” Monitoring, Alerting and Support “KARMA”.9am to 5pm Monday to Friday, or 24x7x365(366) Telephone, Email and Remote Access Support.The following options are available within our available support/maintenance services: For all supplied solutions we provide maintenance and support services, to the required level based upon the customers.

To prove this, we have a number of exceptional customer references should end-users wish to speak to any of them. KHIPU’s ethos is to provide outstanding technical and after sales support, both during and after a project implementation.

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